Company Info 2019-02-10T23:40:18+00:00

COMPANY INFORMATION

INSURANCE COVER

We carry Professional Indemnity Insurance by law and are a continuous Public Liability policy holder with NIG.

APPLICABLE LAW

Unless otherwise agreed, English law, with the English Courts having exclusive jurisdiction in relation to any claim, dispute or difference concerning the service and any matter arising from it.

REGULATING BODY

We are regulated by the National Network of Approved Locksmiths.
Member No:  NNAL100200

PROVISION OF SERVICE REGULATIONS

Anubis Locks Ltd

2 Alexandra Gate, Ffordd Pengam, CARDIFF, CF24 2SA

2 Alexandra Gate, Ffordd Pengam, CARDIFF, CF24 2SA

Our VAT Number is 249 4777 55

Office Phone   :   029 2140 3691
Mobile Phone   :   07590 997 364
Email   :   enquiries@anubislocks.uk
Web Address   :   www.anubislocks.uk

A limited company registered in England & Wales and incorporated in the UK

Details about our Limited Company’s registration can be viewed at www.companieshouse.gov.uk under reference number 07401876

Locksmith & Alarm Installation

Public Liability Insurance Provider: NIG
Professional Indemnity Insurance: Continuous cover

As a Which? Trusted trader, our business has been through a rigorous application process so you can be confident you are hiring a reputable trader. To ensure you get the highest quality of service, here is what you can expect from our business:

  • Only undertake work that we are competent to do
  • Provide you with a clear breakdown of how much the job will cost before any commitment is made by you
  • Discuss all the options available to help provide you with a tailored solution
  • Endeavour to stick to timeline and costs agreed by both parties
  • Provide you with an updated quote should you require any changes to the initial agreement
  • Be open and approachable should you have any queries
  • Treat your property with respect and clean up as we go along

We would really appreciate any feedback you have on the service we provided.
To submit a review please visit our company profile at whichtraders.co.uk

To read the full Code of Conduct please visit the FAQ section of the Which? Trusted Traders website.

COMPLAINTS POLICY

We always endeavuor to provide the best service and products for our customers. However, we recognise that on rare occasions there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call, write or email us on the details at the top of this document.

We aim to respond within 1 day of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted Traders in the first instance on 0333 241 3209.

GENERAL
TERMS AND
CONDITIONS

A letter of engagement accompanied by our standard terms and conditions will be provided at the start of any contract for works.


WORK
GUARANTEES

All works are guaranteed for 3 months from date of completion, this covers parts and labour, please see our full guarantee document for further information. Any specific manufacturer’s warranty will be provided on request. Your statutory rights are not affected by our guarantee. Our Warranties and Guarantees are not insurance backed.

CONSTRUCTION
PHASE PLAN
(CDM 2015) – CPP

We comply with the Health and Safety Executive requirements and have a CPP Plan available for viewing and we will discuss this with you as required throughout our contract.

CANCELLATION POLICY

Under the above named regulation you have a right to cancel this contract during a period of 14 calendar days from the day this notice is sent or given to you. During that period if you choose to cancel the contract any money paid by you will be refunded.

However if you have already given written approval for the work to begin before the end of the cancellation period you may be required to pay for goods or services already provided.

If you wish to cancel the contract you must do so in writing and deliver personally or send (which may be by electronic mail or post) this to the person named below. You may use the form below if you want to but you do not have to.

The notice of cancellation is deemed to be served as soon as it is posted or in the case of an electronic communication from the day it is sent.

Complete, detach and return this form only if you wish to cancel the contract.

Click here to download document.

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